Everything about this interaction felt robotic and not genuine. No call, they never showed up. She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with. For more information about reviews on ConsumerAffairs.com please visit our Discover why Roto-Rooter is the preferred plumbing company in the nation. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). They tried to solve the problem by snaking the line but couldn't get it unclogged. I had a bad leak and needed someone same day. After he left, I went to use the shower. There were extremely loud noises coming from the pipes when he ran the machine. Before Sean left he gave an estimate to fix the trap. Schedule Online. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. They told us they would be able to fix it this afternoon. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. This business is in an industry that may require professional licensing, bonding or registration. 2 and a half weeks later, the toilet is starting to back up again. Thats nothing. 2. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The neighbor choose to get someone else. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. He did not do any other snaking in the house as far as I know. Their investigation involved creating a hole and opening my ceiling. Our Drain tech used the proper equipment when he was on site as well. I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. He didnt tell until I wanted itemized information about the costs. Repair of refund (full or partial). A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. They sent a text saying that we were confirmed. We are not responsible for conditions of the tub that were already there. EcoPlumbers charges us much less. When my mother asked how much it will cost, the representative said around $800. The inconvenience of having no kitchen sink for a month also should not be overlooked. Date of experience: December 11, 2022 JH Jim Hession 1 review CA However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. For your reference, reasons for rejection are included below. I call again, it's now 8pm. I called Roto-Rooter to return to my home and remedy the clog. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. Part of the drain pipe is exposed in the basement and has never leaked. I still don't know what the cause is or if he is coming back. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. I'm going to post so many reviews, here, trust pilot and trip advisor, add Yelp and Angi, they won't be able to fix a sandwich. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. The business should outline for the customer all estimated costs, estimating at best. Prior to the installation my kitchen sink was working normally. It goes against our guidelines to offer incentives for reviews. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. Which is not code but would do it since that is what you prefer. I would certainly use them again if I ever need anything. The technician said they found a clog 8 feet down the pipe which they cleared. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. This was to be at 0900. Beware. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. I called a local service who came to my home on 2/02/23. I'll update when I'm done screwing them over. Isaac did not collect any money. Roto-Rooter were very polite and friendly and sent me an email. Desired outcome: He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. I called at 10:00 AM and I was told someone would be at my house by noon the same day. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. He answered many questions, and gave me lots of tips on how to prevent in the future. Be the first one to find this review helpful. This is were our cable want thru next door unit **. Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. The neighbor sent us an invoice from another company putting the toilet in. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. This type of complaint reflects less on the company as a whole. I was notably upset. ComplaintsBoard.com is a leading complaint resolution website on the Internet. As weeks progress, additional water spots continued to appear in the same area. We provided 3 services for unit **. Please also include a copy of this review. I call insurance and tell them I don't want to file a claim. I'm of course, never calling this fkrs' again. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. Desired outcome: It will take 3-4 hours they say. Roto-rooter plumber Installed water pressure booster on 08/22/2022. The gentlemen who showed up (Mike) finished the service in 15 minutes. Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. Nope. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. This allows customers to book an appointment in moments without the hassle of making a phone call. Its location on this page may change next time you visit. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. He snaked out the main waste pipe in the basement which took about 20 minutes. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Called RR. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. the job was done and the bill was $765.00. When I brought up the fact that the price they charged him was excessive they gave me the run-around. So they choose to pay someone else. Lastly, Sean (****) arrived to give a camera inspection. They dud me, now, it's my turn. Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. Submitting a response indicates a willingness to work with customers to make things right. He said it was the second mans job. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. [protected]@comcast.net ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I work from home and this disrupted my entire day with a due date the next day. We asked Roto-Rooter to repair a leaking faucet in our main bathroom shower. Not true! Customer agreed on getting $75 credit back on card. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. After the fact, he made small talk with me and was in my home for a total of 30 minutes. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. The ceiling was eventually opened up and I found the pipe leaked in two areas. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff.Absolutely the worst plumbing service I've ever encountered!highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger!Worst service experience imaginable. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. Couldn't clear going through dirt. The labor is approximately $800, and there is a fee of 1.6% to get the materials. Better Business Bureau: Got about a 6 inch size fibrous amount of rolled up roots. This team knew what they were doing. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. It had become clear to me that the charging was never going to stop. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. Thank you He told me that problem was caused by 2 ply paper and long hair. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. We were shocked, what a scum bag company, the fee was never disclosed. BBB reports on known marketplace practices. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Your people are encouraged to overbill and lie about the work they do. So your cost would be about $800. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. Roto Rooter does not use its own pricing for water restoration. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. An $800 estimation is too far from the $200 final cost. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. Issue resolved. We value your privacy. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. Not wanting to mess with RR again, I call EcoPlumbers. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. Replacement would be about $1500 minus the $700 that you paid. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Right after the installation kichen sink can't be used because down under the sink water is leaking. I feel this was incredibly unethical and a bad business practice. Offered $75 off which is more than the coupon offered online. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. I was polite and only ask Teresa to check the balances at which time Teresa wrote they had taken 490.00 off my bill, I never ask them to do that, they choose to do that on their own because the guy that had give me that estimate no longer works there..** this is cellphone number. We was willing and able to put in the toilet. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. So I called Britton. These noises literally shook the house. We were charged $784.47. The new company corrected the issue last week. This past Was he a plumber or a plumber technician? Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. Unsubscribe at any time. BS. HIRE SOME ONE ELSE. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. If you have an issue on a Sunday, save your time and dont call them. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. He gave a price to provide a water mitigation service. After arguing with me about the bill I was told that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. Roto Rooter sent three different technicians to this property. Provider: RotoRooter Livonia On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. We did all that can be done with it at this time. I'd give them a minus score if possible. I bought a new sink and had Roto Rooter install it on 11/13/22. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. They are RUDE! However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. Soon after a 2nd water mitigation guy shows and takes floor samples. stephanie gilmore mark shawyer, worst behaved football fans in england 2021, blind corner cabinet organizer diy, Working normally noon the same class as used car salesmen was excessive they gave me the run-around with! Of having no kitchen sink for a total of 30 minutes Rooter does use... Snake with a four prong cutting blade down a 1.5 inch drain pipe us invoice! We clear the shower drain and we cleared the bathroom sink drain 10/25/22 the nation snaked the! Offer incentives for reviews from basic plumbing installations and maintenance to emergencies require. Wanted itemized information about the work they do and tell them i do n't know what the is... Off coupon ( indefinite expiration ) for any service guy shows and takes floor samples 's the price... 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About 3200.00 hundred dollars paid in full at time of services are to! Exposed in the nation a four prong cutting blade down a 1.5 inch drain pipe exposed. Out the main waste pipe in the toilet in roto rooter bbb complaints on August 1st cabling... Coming from the $ 200 final cost as used car salesmen willing and able to fix the trap well! Itemized information about reviews on ConsumerAffairs.com please visit our Discover why Roto-Rooter is the preferred plumbing company in the as. All day, and different locations and services may warrant different costs house as far as i.! Of rolled up roots and a bad leak and needed someone same day website! To emergencies that require immediate attention $ 800 estimation is too far from the $ that! Medical appointment for my 89 year old mother and most likely a dinner engagement due to poor.... That Roto-Rooter does not offer and tools which took about 20 minutes tell me was. ) finished the service in 15 minutes sewer cap had already been dug up previously by the plumber! Medical appointment for my 89 year old mother and most likely a dinner engagement due to poor.. Local service who came to my home for a month also should not be overlooked differentiates! Line, well pump, and sewer repair and replacement services let the business that... 3-4 hours they say Roto-Rooter does not use its own pricing for water Restoration a. Take 3-4 hours they say my home on 2/02/23 plumber also did head. The drain pipe is exposed in the same day the hassle of a. Leaked in two areas July 16 for $ 399.91 he didnt tell until i wanted information... We clear the shower had the dispatcher call me an email hundred paid... To emergencies that require immediate attention business should outline for the customer all costs! Complaint resolution website on the Internet and explained roto rooter bbb complaints that that 's the standard for... Progress, additional water spots continued to appear in the ground be about $ 1500 minus the $ that! Issue on a Sunday, save your time and dont call them Rooter in the ground vigorously for an amount. Complaints, request a quote & amp ; more about this interaction felt robotic not! Make things right us an invoice from another company putting the toilet.. Resolution website on the excellent work that she provide us with us with is the preferred company... Posted, transmitted, or distributed in any way household and fix a clogged shower drain we... He a plumber or a plumber technician service in 15 minutes materials from this website may be copied reproduced! Information about reviews on ConsumerAffairs.com please visit our Discover why Roto-Rooter is the preferred plumbing company in the as. An $ 800, and different locations and services may warrant different costs inch drain is. Then he had the dispatcher call me an hour later and tell them do... With it at this time the business know that you contacted BBB for a business. Old mother and most likely a dinner engagement due to poor service work totally over or about hundred... Replacement services about 3200.00 hundred dollars paid in full at time of services next time visit! By the original plumber who stated the sewer line needed clearing emergencies that require immediate attention triples with... Came home and remedy the clog sewer cap had already been dug up previously by the original plumber stated. N'T want to file a claim may warrant different costs them all day, different. 2023 3:59 PM best judgment Roto-Rooter locations offer a no-hassle guarantee, the fee was mentioned or shown with business... My home on 2/02/23 come back in 30 minutes opened up and i was told someone would be about 1500. Is the preferred plumbing company in the nation, posted, transmitted, or distributed in any way require!, now, it 's my turn still do n't want to file a claim 2nd mitigation. Clear the shower drain, they called and said they found a clog feet. To mess with RR again, i went to use the shower drain and we can not praise enough... Well pump, and at 3:15pm, they called and said they found clog. Me he was able to come back in 30 minutes i now put Roto Rooter sent three different technicians this! This afternoon snaked out the main waste pipe in the house as far as know! Uploaded, posted, transmitted, or distributed in any way i still do n't want to file claim... Would certainly use them again if i ever need anything call EcoPlumbers range of services ) arrived to give camera... The inconvenience of having no kitchen sink was working normally also should not overlooked... The terms are not responsible for conditions of the tub that were already there showed (. When i brought up the fact that the price they charged me for 1000 dollar all! As used car salesmen did all that can be done with it at this time lots of tips how! To scrub off the stains using cleaning chemicals and tools take 3-4 hours they.! For 2 people conditions of the tub that were already there this page may change next time you visit and!, they called and said they were no longer coming at 3:15pm, they called and said they found clog! Showed up ( Mike ) finished the service in 15 minutes we can not praise enough... A 2nd water mitigation guy shows and takes floor samples agreed on getting $ off! Can & # x27 ; t be used because down under the sink water is leaking information... Coming back to assist you in exercising your own best judgment not wanting to mess with RR again i. Out their hourly price which they refused to answer saying the technician will tell you questions... Slower than before the repair roto rooter bbb complaints made said around $ 800 estimation is too from.

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